IMIT help desk is available for phone support 6:00am - 6:00pm CT, Monday – Friday. Email – help@imit.com Visit – Partner Portal https://partner.imagineiti.com Call – 952.224.2900. New User - https://imit.com/new-user-form/ Term User: https://imit.com/user-term-form/ For more information click link below Service Orientation Document PDF
Response Time during business hours Urgent Help Desk issue impacting multiple users = 30 minutes. Urgent Help Desk issue impacting a single user = 2 hours. Lower-urgency Help Desk issue = 1 business day. There are various types of non-urgent issues that may be scheduled for up to 3 days out or longer
Emergency after-hours : Call in only 952.224.2900 After-hour requests submitted via Email or Portal will not be responded to until the next business day. You will be prompted to approve billable time and moved to a dispatcher. The dispatcher will take your info and reach one of our on-call technicians who will be able to assist with your problem.
IMIT help desk is available for phone support 6:00am - 6:00pm CT, Monday – Friday. Email – help@imit.com Visit – Partner Portal https://partner.imagineiti.com Call – 952.224.2900. New User - https://imit.com/new-user-form/ Term User: https://imit.com/user-term-form/ For more information click link below Service Orientation Document PDF
Response Time during business hours Urgent Help Desk issue impacting multiple users = 30 minutes. Urgent Help Desk issue impacting a single user = 2 hours. Lower-urgency Help Desk issue = 1 business day. There are various types of non-urgent issues that may be scheduled for up to 3 days out or longer
Emergency after-hours : Call in only 952.224.2900 After-hour requests submitted via Email or Portal will not be responded to until the next business day. You will be prompted to approve billable time and moved to a dispatcher. The dispatcher will take your info and reach one of our on-call technicians who will be able to assist with your problem.